Shipping policy

Shipping Policy

Where we ship
We currently ship to addresses in the United States, including Alaska, Hawaii, and US territories. We do not ship internationally at this time.

Shipping cost
Shipping is free on every US order. There is no minimum order amount.

Processing time
Orders placed before 2:00 PM Eastern, Monday to Friday, ship the same or next business day. Orders placed on weekends or US holidays ship the next business day.

Delivery time
Tracked US shipping typically takes 3 to 6 business days after dispatch. Alaska, Hawaii, US territories, and rural addresses may take longer.

Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse. Tracking can take up to 24 hours to update after dispatch.

Address changes
Email support@pawden.com immediately if you need to change your address. We can update it only if the order has not yet shipped. Pawden is not responsible for orders sent to an incorrect address supplied by the customer.

Lost or delayed packages
If your tracking has not updated for 7 business days, or shows delivered but you have not received it, email support@pawden.com with your order number. We will work with the carrier and, if the package cannot be located, send a replacement or issue a refund.

Damaged packages
If your order arrives damaged or leaking, email support@pawden.com within 7 days of delivery with a photo and your order number and we will make it right.

Questions
Email support@pawden.com. We reply within 1 business day, Monday to Friday.